Support Service Level Agreement (SLA)

When creating a support request to 42nd, we will respond no more than 2 business days (48 hours) from the time of your request. Our intention is to help you faster, but as we are a small company we appreciate your patience. 42nd will use reasonable efforts to perform the Support in accordance with the SLA, but will not be responsible for delays caused by the Client or for reasons beyond 42nd's control.

Business Hours & Response Time

Business hours are Monday - Friday, 10:00 AM - 6:00 PM ART.

42nd is closed during major Argentinian holidays including:

• January 1: New Year's Day
• February/March: Carnival - the Monday and Tuesday before Ash Wednesday
• April 2: Malvinas War Veterans Day
• Thursday before Easter ('Jueves Santo')
• Good Friday ('Viernes Santo')
• May 1: Labour Day
• May 25: Revolution Day
• June 17: General Martín Manuel de Güemes Memorial Day
• June 20: General Belgrano Memorial Day (sometimes known as Flag Day, celebrating the creation of Argentina's national flag)
• July 9: Independence Day
• 17 August: San Martín Memorial Day
• 12 October: Columbus Day (officially, Day of Respect for Cultural Diversity)
• 20 November: National Sovereignty Day
• December 8: Day of the Immaculate Conception
• December 25: Christmas Day

Support Includes

• Help with issues during installation
• Help with issues during upgrades
• Help troubleshooting problems with 42nd apps
• Help identifying workarounds

Support Does Not Include

• Product Training
• Customers who do not have a valid and current license or active subscription
• Support related to non 42nd apps
• Beta or Development releases
• Support in any language other than English